Shipping policy

Shipping Policy

Last Updated: [ Feb 2026]

Thank you for shopping with [homeflexfitness]. Below you will find important information regarding our shipping process, delivery timelines, and policies.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will be processed the next business day.
During sales, holidays, or high-volume periods, processing times may be extended.

Once your order has shipped, you will receive a confirmation email with tracking information. You may also track your order through the Shop app.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times:

Standard Shipping: 7–15 business days
Delivery times may vary depending on destination and carrier operations.

Please note: Delivery times are estimates and are not guaranteed. Some orders may arrive sooner than expected, while others may take the full 15 business days.

International Shipping (If Applicable)

We offer international shipping to select countries.

Shipping times for international orders may take up to 15 business days or longer, depending on the destination.
Customers are responsible for customs duties, taxes, and import fees.
We are not responsible for delays caused by customs processing.

Order Tracking

After your order ships, you will receive an email with a tracking number. Tracking updates may take some time to appear.

If you do not receive tracking information within several business days, please contact us.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

The customer will be responsible for reshipping fees.
Original shipping costs are non-refundable.

If you notice an address error, please contact us as soon as possible.

Lost, Stolen, or Damaged Packages

Once marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If your order arrives damaged, contact us promptly with photos of the packaging and product.
If your package is lost in transit, we will work with the carrier to assist with a claim.